Returns & Refunds Policy

Last updated: 03/17/2025

1. Introduction

Thank you for shopping at KittyNewbold.com. We strive to ensure customer satisfaction with our products. This Returns & Refunds Policy outlines our guidelines for returning items and requesting refunds.

2. Physical Books Purchased via Third-Party Retailers

All book sales made through **Amazon, Barnes & Noble, or other third-party retailers** are subject to their respective return and refund policies. Please contact the retailer directly for return inquiries.

3. Digital Products & eBooks

Due to the nature of digital content, we do not offer refunds for **eBooks, PDFs, or other digital downloads** unless there is a technical issue preventing access.

If you experience a problem with a digital purchase, please contact us at:

Email: kitty@kittynewbold.com

4. Damaged or Defective Products

If you receive a damaged or defective book from a direct purchase, please notify us within **7 days** of receiving the item with photos of the damage.

• Email us at kitty@kittynewbold.com
• Include your order details and photos of the damaged item.

We will review your claim and, if approved, provide a replacement or refund.

5. Refund Processing

Approved refunds will be processed within **5-7 business days** to the original payment method. Please allow additional time for bank processing.

6. Contact Us

If you have any questions about this Returns & Refunds Policy, contact us at:

Email: kitty@kittynewbold.com